Your AI agentpicks upevery call.
VOX answers customer calls in real time — an AI agent grounded in your knowledge base, on the line in seconds, with a clean handoff to a human when judgement is needed. WhatsApp, Instagram, Messenger and web chat ride the same engine.
Anjali Sharma
+977 984 ·· 21 · kathmandu, np
Capability surface
Six primitives,
six surfaces.
Every primitive in VOX is a real product surface — built around the daily workflow, not a marketing bullet. Inbox, knowledge, voice, handoff, tickets, teams: scroll to see each one in its native form.
01 / INBOX
Omni-channel inbox.
Every customer thread — WhatsApp, Instagram, Messenger, web chat, and voice — lands in one searchable list. Channel filters, unified identity, and a full transcript view per conversation.
- —All five channels in one queue, with channel-coloured indicator dots
- —Filter chips — All / Voice / Chat / Unread — plus full-text search
- —Unified customer identity across channel switches and rebounds
- —Click any row for the complete role-tagged transcript
- Maria Chen
Track order 4821 — courier photo looks tampered.
14:022 - @mira_loop
Do you ship to Pokhara? I’m a wholesale buyer.
14:011 - Aarav Sharma
Need help upgrading my plan — routed to AI.
13:58ai - Priya Karki
Comment on enterprise post — pricing question.
13:54ai
02 / AI · RAG
Grounded in your knowledge.
Replies aren’t generic — they’re retrieved from documents you control. Upload PDFs, paste markdown, paste URLs. The agent cites the source it answered from.
- —PDF, markdown, plain-text, and URL ingestion
- —Chunked, embedded, and retrieved on demand (RAG)
- —System prompt you edit live — policy and tone in one place
- —Every answer carries a citation back to the source paragraph
- 87 kbshipping-policy.pdfindexed · 12 chunks
- 14 kbrefund-faq.mdindexed · 8 chunks
- 121 kbenterprise-tos.pdfindexed · 23 chunks
“Refunds initiated within 30 days; ground shipping is 4–6 business days for the EU region…”
03 / VOICE
Real-time voice agent.
Speak to the agent over a low-latency LiveKit session. Live transcript, interruption handling, speaker indicators — and clean mute / transfer / end controls when a human takes over.
- —LiveKit-backed sub-200ms turn-taking
- —Streaming STT and TTS with full barge-in support
- —Live caller transcript with confidence scores
- —Mute, transfer, end-call controls match the AI agent surface
- 00:08/caller
I want to upgrade my plan today.
- 00:10/vox.ai · conf 0.94
Got it. You’re on Pro now — looking at Enterprise?
- 00:24/caller
Yes. What’s the price difference?
04 / HANDOFF
Clean human pickup.
When the AI defers, your team gets the full transcript pre-populated. No re-typing, no context loss. The customer doesn’t even notice the seam.
- —Confidence-driven escalation rules in the system prompt
- —Pending transfers land in the Call queue with caller summary
- —Full transcript pre-populates on accept — start typing instantly
- —Routing rules per priority, channel, or topic
Escalating to a human agent with full context — please hold one moment.
Hi, this is Maya from VOX. I’ve reviewed the photos and I’m initiating a refund + reship right now.
05 / TICKETS
Promote · prioritize · resolve.
When a thread needs follow-up, promote it to a ticket. Priority labels, comments, assignees, and a timeline of every change — bot or human.
- —Convert any conversation into a tracked ticket in one click
- —Configurable priority labels — Low / Medium / High / Critical
- —Comment timeline with attribution, mentions, and timestamps
- —Filter by assignee, priority, status across the org
Damaged delivery — refund + reship
Reviewed photos. Refund + reship processing now.
Original conversation transcript attached to ticket.
06 / TEAMS
Multi-tenant by construction.
Multiple organizations per account. Per-org knowledge, members, and priorities. Switch between them from your profile menu — full isolation, zero leakage.
- —N organizations per account, fully isolated state per org
- —Role-based members — owner, admin, agent
- —Per-org knowledge and priorities, no cross-tenant access
- —Email invites with one-click join and member status indicators
- MPMaya P.maya@delta.ioowneractive
- PSPriya S.priya@delta.ioagentactive
- SKSam K.sam@delta.ioadminidle 2m
Workflow
From first ping to
resolution.
The AI handles routine. The handoff is clean. Your team only shows up for the conversations that actually need a person — with the full thread already in front of them.
- I.Customer reaches out on any channel.
- II.AI answers with retrieval-grounded context.
- III.Human picks up the moment AI defers.
- 14:02:11systemsystem
WhatsApp · session opened · +977·984·••·21
- 14:02:11customercustomer
Hi — my package shows delivered but it's not here.
- 14:02:12vox.aivox.ai
Hi! I see order #4821, marked delivered 14:01 today. Could you check with neighbours and the porch first?
- 14:02:48customercustomer
Already did. Box looks tampered in the courier photo.
- 14:02:49vox.aivox.ai
Thanks for confirming. I'm escalating to a human agent with the full context — please hold one moment.
confidence 0.42 / handoff - 14:02:50systemsystem
ESCALATION · ticket #7012 · routed to Maya P.
- 14:03:21maya · agentmaya · agent
Hi, this is Maya from VOX. I've reviewed the photos and I'm initiating a refund + reship right now.
Manifesto
Build a desk that listens, answers, and knows when to step aside.
Ship it
Stand up your AI customer desk this week.
Create an organization, drop in your knowledge, connect a channel. The AI picks up immediately — your team takes over when it counts.
· no card required · cancel anytime